This Data Policy explains how Automazic (ABN 58878033287) collects, uses, stores, and protects your data when you interact with our website, services, and automation solutions. We are committed to ensuring the security and privacy of your data in accordance with Australian data protection laws.
1. Our Data Philosophy
At Automazic, we believe that data sovereignty and security are fundamental to building trust with Australian businesses. We understand that your business data is critical to your operations, and we are committed to protecting it with the highest standards of security and compliance.
2. Types of Data We Collect
We collect various types of data to provide you with our automation services:
- Business Information: Company name, industry, business size, and operational details
- Contact Information: Name, email address, phone number, and business address
- Automation Requirements: Pain points, goals, current processes, and desired outcomes
- Technical Data: IP addresses, browser information, device details, and usage patterns
- Integration Data: Information about your existing software and systems for automation setup
- Performance Data: Metrics related to automation effectiveness and system performance
3. How We Use Your Data
Your data is used exclusively for the following purposes:
- Service Delivery: To design, implement, and maintain your automation solutions
- Personalization: To tailor our recommendations and services to your specific needs
- Communication: To provide updates, support, and relevant information about our services
- Improvement: To enhance our services and develop new features based on usage patterns
- Compliance: To meet legal and regulatory requirements
- Security: To protect against fraud, abuse, and security threats
4. Data Storage and Residency
All your data is stored within Australian borders in compliance with Australian data sovereignty requirements. We use secure, Australian-based cloud infrastructure to ensure your data never leaves Australian jurisdiction. This commitment to data residency provides you with confidence that your sensitive business information remains under Australian legal protection.
5. Data Security Measures
We implement comprehensive security measures to protect your data:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict authentication and authorization procedures for all data access
- Regular Audits: Continuous monitoring and regular security assessments
- Backup Systems: Secure, encrypted backups with disaster recovery procedures
- Employee Training: Regular security training for all staff members
- Incident Response: Comprehensive procedures for handling security incidents
6. Data Sharing and Third Parties
We do not sell, rent, or trade your data to third parties. We may share your data only in the following limited circumstances:
- Service Providers: With trusted Australian-based partners who assist in delivering our services
- Legal Requirements: When required by Australian law or legal process
- Your Consent: When you explicitly authorize us to share specific information
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate protections)
7. Data Retention and Deletion
We retain your data only for as long as necessary to:
- Provide and maintain our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
When you request deletion of your data, we will securely remove it from our systems within 30 days, except where retention is required by law.
8. Your Data Rights
Under Australian privacy laws, you have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain types of data processing
- Restriction: Request restriction of data processing in certain circumstances
9. International Data Transfers
We do not transfer your data outside of Australia. All data processing and storage occurs within Australian borders, ensuring compliance with Australian data protection laws and maintaining your data sovereignty.
10. Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
- Notify you within 72 hours of becoming aware of the breach
- Provide details about the nature and scope of the breach
- Outline the steps we are taking to address the situation
- Cooperate with relevant authorities as required by law
11. Changes to This Policy
We may update this Data Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email notification.
12. Contact Us
If you have any questions about this Data Policy or wish to exercise your data rights, please contact us at:
Email: bikki@automazic.au
Address: Suite 17, Stone & Chalk, Lot Fourteen, North Terrace, Adelaide SA 5000, Australia